For Customers

General Data Protection Regulation (GDPR) Privacy Notice

We are committed to protecting the privacy of our users, including users who reside in Europe.

As of last update on February 1, 2025, at Longtime Friends, LLC we are committed to protecting the privacy of our users, including users who reside in Europe. This Privacy Notice explains how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).

This Privacy Notice applies to all users of Longtime Friends, LLC’s services, including visitors, registered users, and individuals whose data we collect as part of our operations. By using our services, you agree to the terms outlined in this notice.

1. Data Controller Information

Longtime Friends, LLC acts as the Data Controller for your personal information. You can contact us at:

Data Controller:
Longtime Friends, LLC
support@longtime.app

If you have any questions or concerns about this Privacy Notice or how we process your personal data, please contact us.

2. Types of Personal Data We Collect

We may collect the following types of personal data:

  • Identification and Contact Information: Full name, email address, phone number, and physical address.
  • Account Information: Usernames, passwords, and other credentials related to your account.
  • Technical Data: IP address, browser type, device type, and usage data related to your access to our service.
  • Optional Information: If you voluntarily provide us with additional personal data, such as the name, email address, phone number, physical address, or date of birth of individuals who do not have a direct relationship with the service, we will process this data as instructed by you.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Provision of Services: To provide and manage access to our software, services, and features.
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide support.
  • Account Management: To verify your identity, manage your account, and provide you with the necessary access and privileges.
  • Service Improvement: To enhance, develop, and improve our services and user experience.
  • Compliance with Legal Obligations: To comply with applicable laws, including data protection laws, and respond to requests from law enforcement or regulatory authorities.

4. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

  • Contractual Necessity: The processing of your data is necessary for the performance of a contract (i.e., to provide you with our services).
  • Consent: Where you have provided explicit consent for us to process specific personal data (e.g., additional personal data you may provide voluntarily).
  • Legitimate Interests: We may process your data based on our legitimate interests, such as improving services, conducting business operations, and protecting security.
  • Compliance with Legal Obligations: We may process your data to comply with legal requirements.

5. Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party vendors who provide services to Longtime Friends, LLC to support our business operations (e.g., hosting providers, payment processors). These providers are only authorized to use your personal data for the purposes we have agreed upon and must comply with appropriate security and privacy requirements.
  • Legal Authorities: We may disclose your personal data if required to do so by law, in response to legal process, or to protect our rights, users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred as part of the transaction. We will notify you of such changes and ensure your privacy rights are protected.

6. International Transfers of Personal Data

As a company operating globally, we may transfer your personal data outside the European Economic Area (EEA). When transferring personal data, we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses: We may rely on the European Commission’s Standard Contractual Clauses (SCCs) to ensure data protection in cross-border transfers.
  • Adequacy Decisions: Where applicable, we may rely on adequacy decisions issued by the European Commission, confirming that certain countries provide an adequate level of data protection.

7. Data Retention

We will retain your personal data for as long as is necessary for the purposes outlined in this Privacy Notice, including any legal, accounting, or reporting requirements. The retention period may vary based on the type of data and the nature of the service provided.

  • Account Data: We will retain your account data for the duration of your relationship with us and for a reasonable period thereafter for legal and compliance purposes.
  • Other Data: We may retain other personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights Under the GDPR

You have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct or update inaccurate or incomplete personal data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain limitations.
  • Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, or request that we transfer your data to another service provider.
  • Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we rely on your consent to process personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

9. Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. We regularly review our security practices to ensure the highest level of protection for your data.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data practices or legal requirements. If we make significant changes, we will notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Notice or how we process your personal data, please contact us:

Longtime Friends, LLC
[Address]
support@longtime.app
[Phone Number]

You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK or other relevant data protection authorities in your country.