Billing and your account
Deleting and closing
Deleting in Longtime is immediate and permanent. Here is what happens when you delete a record, end a Space, or close your account altogether.
When you delete something in Longtime, it is gone. There is no trash to recover it from and no grace period, so it is worth knowing what each kind of deletion takes with it.
Deleting a record
| What you delete | What goes | What stays |
|---|---|---|
| A person | Their record, contact details, notes and any Flash Bridges (share links) for them | Connections they were on, with everyone else still on them — including you |
| A connection | The connection and its notes | Everyone who was on it |
| An occasion | The occasion and its notes | The connections that were in it |
| A circle | The label | The people in it. A Pool that searched by it stops filtering by it, and says so |
| A Pool | The saved search | The people it found |
| A note, or an email, phone or address | That one item, immediately | Everything else |
| A cadence | The cadence; they no longer come up on your dashboard as due for a catch-up | The person and their connections |
| A Flash Bridge | The link, which stops working at once | The person |
Most deletions ask you to confirm first. A few small ones happen as soon as you click: a note's ×, removing a contact detail, and marking a planned connection canceled when Longtime asks whether it happened.
Ending a Space
A Space ends when its subscription does. Cancel in the billing portal and the Space keeps working until the end of the period you paid for, then it is permanently deleted with everything in it. Once the subscription is canceled, the owner can also end it straight away, from the Personalization page, by ending access and deleting it now. See Subscription.
Closing your account
Deleting your account, at the bottom of your profile, closes your login altogether. Before you confirm, Longtime shows what will happen to each of your Spaces:
- A Space only you use is permanently deleted with all its data, and its subscription is canceled.
- A Space whose subscription is yours — you started it, so you are its owner — is permanently deleted too, even if others use it. They lose access to it straight away. Longtime warns you, and names how many people are affected, before you confirm. Let them know before you go.
- A Space you share that someone else pays for, or that nobody has subscribed to yet, stays with the others — you are just removed.
You always confirm with your password. If a Space will be deleted, we also ask why you are leaving — except when you close from the AI page during sign-up. You are signed out immediately, and it cannot be undone. Any subscription that ends with it is canceled moments later; Stripe emails you to confirm, usually within a few minutes, and you are not charged again.
You can also close your account from the terms and AI pages during sign-up, if you would rather not agree to them. Nothing is kept.
Export first
Once it is deleted, it cannot be recovered. If there is anything you might want later, export it before you delete. The dated notes on a person's page, cadences and Pools cannot be exported.