Each Space has its own subscription — one plan, one flat monthly price, paid through Stripe. Here is how to start one, manage it, and cancel it.

Longtime has one plan: $9 a month per Space, with nothing to compare and nothing held back for a higher tier. Each Space is billed separately, through Stripe.

Starting a subscription

A new Space needs a subscription before it opens. On its subscription page, start the subscription and you go to Stripe's checkout to enter your payment details.

Each customer gets one 7-day free trial, on their first paid subscription; checkout shows when it ends. Once a trial starts it counts as used — canceling before it ends does not give you another.

When you come back, the page says "Subscription has started!" and the Space opens.

Managing it

Managing the subscription, from the billing part of the Personalization page, opens Stripe's billing portal. That is where you change your card, see your invoices, cancel, or undo a cancellation (the portal calls it renewing). If you pay for more than one Space, the portal lists each subscription by the Space's name — check which one you are changing.

Your billing address lives in your profile, and it is the one used for every Space you own.

Canceling

No dark patterns here. Manage the subscription, cancel in the billing portal, and that is the whole process.

Your subscription stays active until the end of the billing period you have paid for, and the Space keeps working until then. Personalization shows the date. At the end of the period, the Space and everything in it are permanently deleted.

Canceling deletes the Space

When a canceled subscription ends, the Space is deleted along with everything in it — people, connections, notes, all of it — and it cannot be recovered. If you want to keep anything, export it first. An export keeps your people (with their About text), connections and occasions, but not the dated notes on their pages, cadences or Pools.

Changing your mind

Until the period ends, you can renew from the same billing portal, and nothing is lost.

Ending it now

If you would rather not wait, the Space's owner can end access and delete it now, from the billing part of the Personalization page, once the subscription is canceled. Enter your password, and the Space and all its data are deleted immediately — for every member. There is no undo.

The full terms are in the cancellation policy.

Details

Cancel during the free trial and you are not charged, and the Space is deleted when the trial ends. The trial is used either way, so a later subscription — or a second Space — is billed from the start.

If your invitation included a free Space, it needs no payment at all: starting its subscription opens the Space straight away, without going to checkout.

The person who starts a Space's subscription becomes its owner, and from then on only they can manage it. (There is no way to invite someone into a Space yourself yet — see Spaces.) If you are a member of a Space someone else pays for, its Billing section says the owner looks after its subscription, and your Spaces list shows when it is waiting on them.