Help comes from a real person, by email. Here is how to reach us, what to include, and where to look first for the common questions.

Email us at support@longtime.app. A real person reads every message and answers it — support is never a chatbot.

What to include

Write from the email address on your Longtime account, so we know whose account it is. Then tell us:

which Space it is about, if you have more than one;
what you were trying to do, and what happened instead;
a screenshot, if something looks wrong.

Never send your password

We will never ask for your password, a two-factor code or your recovery codes, and you should never send them — not to us, and not to anyone who says they are us.

Before you write

A few questions come up often, and the answer may already be here:

Locked out without your phone? Sign in with a recovery code — see Two-factor authentication. If you have none left, email us from your account's address and we will help you back in.
Changing your card, or seeing an invoice? Manage your subscription from the Space's settings — see Subscription.
Want to cancel? See Canceling.
Something you added did not appear? Check your Suggestions — it may be waiting for you to accept it.
Can't find what you need? Search these docs with the search box at the top of the page.

Ideas and requests are welcome at the same address.