Your profile holds your name, email, timezone, interview style, billing address, password and two-factor authentication. Here is what each one is for.

Your profile, in the menu under your name (on a phone, open the menu first), holds everything about you rather than about a Space.

Profile Information

Your name and email. Change your email and Longtime sends a confirmation link to the new address; until you open the link, Longtime keeps asking you to confirm the new address before you can carry on.
Your timezone — how Longtime shows you the dates it works out, such as when you were last in touch with someone. It does not change the time on a connection. See Timezones.
Your interview style — how much the interview offers optional details such as a cadence, circles, a birthday or contact information: Lean, Balanced or Thorough.

Billing Address

The address used for billing and tax. It applies to every Space you own — when you own more than one, Longtime says so before you save.

Two-Factor Authentication

Longtime requires a code from an authenticator app every time you sign in, and it cannot be switched off. It is what keeps your address book yours even if your password gets out.

You set it up during signing up: scan the QR code with an authenticator app — or enter the secret by hand — and type the 6-digit code to confirm.

Recovery codes

When you turn it on, Longtime gives you a set of recovery codes. Save them somewhere safe, away from your phone. You can view them again here, and regenerate them to replace them.

If you cannot get a code from your authenticator: after your password, on the screen that asks for your authenticator code, choose to use a recovery code instead, and enter one of them. Each code works once. Once you are in, set two-factor up on your new device.

A new phone

If you change phones, set two-factor up on the new device here and scan a fresh QR code. Your old authenticator stops working as soon as you start, so finish scanning the new code before you leave the page.

If you lose your authenticator

If you no longer have the device and have no recovery codes left, email us at support@longtime.app from the address on your account, and we will help you get back in.

Update Password

Enter your current password and a new one. Longtime asks for your password again before sensitive steps, such as moving two-factor to a new device or creating a Flash Bridge.

Forgot it? The forgotten-password link on the sign-in page emails you a reset link.

Delete Account

Closing your account is at the bottom of this page. See Deleting and closing.