For Customers
Privacy Policy
How we collect, use, store, and share your data when you become a registered user of our services.
As of last update on July 23, 2026, at Longtime Friends, LLC, we respect your privacy and are committed to protecting your personal information by not participating in passive surveilance or non-essential data collection. This privacy policy explains how we collect, use, store, and share your data when you become a registered user of our services.
1. Information Collected
We collect the following information from all registered users of the service:
- Personal Information: Name, email address, phone number, physical address, and IP address.
In addition, registered users may voluntarily provide the following information for people who do not have a direct relationship with our service:
- Additional Personal Information: Name, email address, phone number, physical address, and date of birth.
By submitting this additional personal information, you acknowledge that you are responsible for addressing any conflicts or complaints related to the consent of the additional personal information you provide.
2. Cookies or Tracking Technologies
We use cookies and local storage for the following purposes:
- Cookies: Cookies are used exclusively to maintain and verify authentication while using the service. This ensures that you remain logged in as you navigate through the platform.
- Local Storage: We use local storage in your browser to store your preferences, such as light and dark mode settings. These settings allow us to personalize your experience on subsequent visits.
We do not use any other tracking technologies such as pixel tags, web beacons, or third-party tracking services.
3. User Interactivity
Our service allows registered users to interact with the platform in various ways, including through communications, form submissions, and other voluntary actions within the application. We may collect data regarding the nature of your interactions with the platform, including feedback, preferences, and usage patterns, to improve our services.
By using our platform, you consent to such interactivity and the associated data collection.
We do not use your personal information to train any artificial intelligence model. For how AI is used in the service, see our AI notice.
4. Third-Party Services
We rely on a small number of subprocessors to operate our platform — including payment processing, email delivery, AI-assisted data entry and search, address lookup, hosting and storage, off-site backups, and error monitoring. These providers may have access to the personal data needed for their function, but are contractually obligated to handle your information in accordance with our privacy standards and applicable laws — and never for their own purposes.
The current, named list is maintained on our Subprocessors page. For how AI is used, see our AI notice.
We do not share or sell your personal data to third-party marketers.
5. Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure socket layer (SSL) technology, and access controls.
However, please be aware that no data transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to check this page periodically for updates.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle privacy matters, please feel free to contact us at support@longtime.app.